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Cards billed as Australian
Internet Merchants Pty 

 

Help

How do I get to the checkout?

At the top of the page is an staus of your cart. Click the cart information to be directed to your cart.

How do I know my order has been received?

Once we have received your order, you will receive an order confirmation email to the address you entered during the sites secure checkout.

How do I track my order? Has it been shipped?

You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.

My order never arrived

Please contact us via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.

An item is missing from my shipment.

Please contact the us via the "contact us" page if your order is incomplete or incorrect.

When will my backorder arrive?

Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact us via the "contact us" page.

How do I create an account?

YOu cannot create an account, our checkout process is made to make your experience fast and error free.

I forgot my password.

No account details are kept, your checkout process is gives your billing and shipping address details. This creates a quicker checkout process for you.

Do you ship to my country?

To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the right hand side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.

What are my payment choices?

We currently accept Visa/Master Card credit cards, all bank Australian Bank (EFTPOS) cards and PayPal. Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.

When will my order ship and what are my shipping charges?

First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.

Price

All prices at our online store are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.

Privacy Policy

We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website. Please view our fulll Privacy Policy.

Security

This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.

I have a question on my charges.

Please contact us via the "contact us" page if you have any questions regarding your order.

I need a copy of my receipt/invoice

If your invoice receipt has not been received, please contact us via the "contact us" page to have one sent directly to you.

When will my credit card be charged?

Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent. Your payment will show up on your statement as a payment to 'Australian Internet Merchants'.

How do I find my product?

There are two ways to find the item you are looking for. 1) Browse through the stores categories. 2)Use the search tool to find the item through keywords.

How do I contact you?

You can contact us via the "contact us" page located in the storefront.